Sign up for News Alerts to receive occasional emails about eBay corporate announcements. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. The implications for my own role at StubHub were uncertain. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Cons Join the list. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. To subscribe, click on the button below and copy the URL into an RSS reader. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. customersupportuk@stubhub.co.uk. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Joo Almeida D'Ea Head of Integration Office. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Olivier Ropars Vice President & CMO. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Thanks to all authors for creating a page that has been read 52,013 times. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. His digital chapbook, The Internet, was also published in TL;DR Magazine. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Give us a call if you need help with something urgent. Within nine months of my arrival at StubHub, thats exactly what happened. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Ticketbis makes it easy for users to attend events all over the world. Musk Made a Mess at Twitter. WebNYC Flagship Office - Stubhub. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. StubHub is the largest ticket marketplace in the world and enables fans to Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. 3 if you sold tickets already and have an issue. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. My Secret to the Success of Amazon? It was time for me to choose possibility once again. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history All rights reserved. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Sign up for News Alerts to receive occasional emails about eBay corporate announcements. It The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. In 2017, eBay enabled $88 billion of gross merchandise volume. Picking up your tickets at one of our Last Minute Service Centres? I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. She has a successful track record scaling and growing businesses internationally. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Joel Santirso Senior Product Manager. Every order is 100% guaranteed. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. 199 Fremont Street, Floor 4. Find startup jobs, tech news and events. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Will His AI Plans Be Any Different? You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Call 1-866-788-2482 to speak to a customer service representative from StubHub. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. We would be the company acquired, not the ones doing the acquiring. WebStubhub, Inc. operates as an entertainment ticket agency. Enjoying This Built In Excerpt? WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Read on to get the help you need to contact StubHub. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S WebGet in touch with us today! stubhub inc. Its possible that someone with an identical problem has posted for help before. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. 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San Francisco, CA 94105 USA. To provide a deeper support system beyond grants, we lend our They mention on their website that you should call their normal customer service number to ask about adding an event. 4 if you have questions about listing tickets. Pro tip: Each number appears to go to a different department. At StubHub, our mission is simple: help fans find fun. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Lots of answers to questions are in our FAQ. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Come join us to plan your next live event experience! For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. WebStubHub has 21 current employee profiles, including Founder Eric Baker. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Choose Possibility: Take Risks and Thrive (Even When You Fail). WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Alternatively, Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 How do I get my tickets back if they didn't sell? By using our site, you agree to our. form" and let us know how we can help you. Field Operations and Last Minute Services. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Search through past posts using the search bar at the top of the forum page. StubHub was a brand I knew and loved. NYC Flagship Office - Stubhub. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Corporate Phone Number: 1-415-222-8400. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Email Address. Eric Baker Founder. StubHub will send you an email with instructions on how to claim your refund or credit. WebHow To Contact StubHub Corporate Office Headquarters. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. In February of 2020, we sold StubHub for $4 billion. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Personally, though, I found it disappointing. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Then came the coconut, an event none of us could have predicted. Personally, though, I found it disappointing. Buy Sukhinders Book! StubHub gets a lot activity from users on Facebook than it does on Twitter. This article has been viewed 52,013 times. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. We give them a time frame to offer WebStubHub's Field Operations. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. The transaction, subject to customary closing conditions, is expected to close in mid-2016. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Luckily, weve compiled (and tested!) Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. WebOUR PARTNERS. The Utah-based firm announced on LinkedIn it StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub is an eBay company (EBAY). We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. In this regard I was right; but major unforeseen risks would also unfold on my journey. The corporate office phone number is 415-222-8400. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. WebStubHub is an American ticket exchange and resale company. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Our RSS feed includes all eBay news articles published on this website. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. WebSend us a message. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Enjoy! Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. We'll do our best to get back to you in the next 24 hours. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. The Company offers tickets for live sports, music, and theatre events. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations The Company offers tickets for live sports, music, and theatre events. Founded in 2,000 and with presence in over 40 Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. In 2015, eBay enabled $82 billion of gross merchandise volume. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Being OK With Spectacular Failure. To subscribe, click on the button below and copy the URL into an RSS reader. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Check your order confirmation email for This was not just bigit was unprecedented. How do I ask Stub Hub to list an event for which I have tickets? StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Built In is the online community for startups and tech companies. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Enjoying This Built In Excerpt? The ticket service changed its refunds policy just as the COVID-19 pandemic was picking This article was co-authored by wikiHow staff writer, Eric McClure. Evaluating all of these factors, I agreed to join the company. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. If you buy through links on our site, we may earn a commission. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Check out, All tip submissions are carefully reviewed before being published. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Our RSS feed includes all eBay news articles published on this website.
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